PepperStreet Web Design – Privacy Policy

1. Who we are

PepperStreet Web Design (“we”, “us”, “our”) provides website design and development services from Bollington, Cheshire, United Kingdom.​
If you have any questions about this policy or how we use your data, you can contact us at:

2. Personal data we collect

We may collect and process the following types of personal data:

  • Contact details: name, email address, phone number, business name, and any information you include when you contact us via forms, email, or phone.​

  • Website usage data: technical information such as IP address, browser type, device information, pages viewed, and referring sites, collected via cookies and similar technologies (for example, analytics tools).​

3. How we collect your data

We collect personal data in the following ways:

  • Directly from you when you:

    • Fill in a contact form on our website.

    • Email or phone us.

    • Subscribe to any newsletter or updates (if offered).​

  • Automatically when you use our website, through cookies and similar technologies used for analytics and performance monitoring.​

4. How we use your data and lawful basis

We use your personal data for the following purposes:

  • To respond to enquiries and provide quotes or information about our services (lawful basis: performance of a contract or steps taken at your request before entering into a contract).​

  • To deliver our services to you and manage our relationship with you (lawful basis: performance of a contract).​

  • To operate, maintain, and improve our website, including understanding how visitors use it (lawful basis: legitimate interests in running and improving our business).​

  • To send service‑related communications, such as updates about ongoing projects (lawful basis: performance of a contract or legitimate interests).​

  • If you opt in, to send occasional marketing communications about our services, which you can opt out of at any time (lawful basis: consent).​

5. Cookies and analytics

Our website may use cookies and similar technologies to:

  • Ensure the site works correctly and securely.

  • Help us understand how visitors use the website, so we can improve content and usability (for example, by using analytics tools).​

You can control cookies through your browser settings and, where applicable, through any cookie consent banner we provide.​

6. Sharing your data

We may share your personal data with:

  • Service providers who support our business, such as website hosting, email providers, and analytics providers.

  • Professional advisers (for example, accountants or legal advisers) where necessary.​

These third parties are only allowed to use your data to provide services to us and must keep it secure. We do not sell your personal data.​

7. International transfers

Some of our service providers may be located outside the UK or EEA. Where this is the case, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or equivalent measures, in line with UK data protection law.​

8. How long we keep your data

We keep personal data only for as long as necessary for the purposes described in this policy, including:

  • Enquiry records: for a reasonable period to respond and follow up on your enquiry.

  • Client records: for as long as you are a client and for a period afterwards as required for legal, tax, or accounting purposes.​

After this, data will be securely deleted or anonymised.​

9. Your rights

Under UK data protection law, you have the right to:

  • Access a copy of the personal data we hold about you.

  • Ask us to correct inaccurate or incomplete data.

  • Ask us to delete your data in certain circumstances.

  • Object to or restrict our processing of your data in certain circumstances.

  • Withdraw consent where we rely on consent (for example, marketing).

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data (www.ico.org.uk).[11]​

To exercise any of these rights, please contact us using the details in section 1.​

10. Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, and unauthorised access or disclosure, proportionate to the size and nature of our business.​

11. Links to other websites

Our website may contain links to other websites, such as clients’ sites or resources. If you follow a link to another website, please note that those sites have their own privacy policies and we are not responsible for their content or practices.​

12. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date, and, where appropriate, we may notify you by email.​

Last updated: January 23, 2026